Privacy

This page explains how SirBetAlot handles your personal information, what we collect, why we need it, and your rights over that data. We also cover responsible gambling tools, account rules, and how we keep your details secure.

Responsible Gambling

Gambling should be a form of entertainment, not a way to make money. If you feel it is becoming a problem, help is available.

SirBetAlot offers several tools to help you stay in control:

- Deposit limits: Set a maximum amount you can deposit over 24 hours, 7 days, or 30 days. New limits apply immediately. Raising a limit requires a 24-hour waiting period. - Loss limits: Cap the amount you can lose in a set period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break from gambling for 24 hours, 7 days, or 30 days. Your account will be inactive during this time. - Self-exclusion: Permanently close your account if you believe you need a longer-term solution.

Signs that gambling may be causing harm include chasing losses, lying about how much you spend, or using gambling to escape stress. These are common and nothing to be ashamed of. Free, confidential support is available through the Gambling Helpline.

Accounts are restricted to people aged 18 and over. We verify age and identity during registration. If you share a device with others under 18, consider using parental control software to block access to gambling sites.

Account Terms

Only one account per person is allowed. You must be at least 18 years old and physically located in New Zealand when placing bets.

When you register, you’ll need to provide accurate personal details. Before your first withdrawal, we’ll ask for documents to confirm your identity and address. This is standard practice under anti-money laundering rules.

Bonuses come with conditions. Most require you to wager the bonus amount a certain number of times before withdrawing any winnings. Only some games count toward this requirement. Bonuses expire if not used within the stated period, and winnings from bonuses may be capped. Attempting to abuse bonus terms, such as creating multiple accounts, will result in the offer being voided.

Inactive accounts (no login for 12 months) may be closed. We will contact you before this happens.

You agree not to use bots, collude with other players, or dispute legitimate transactions through your bank (commonly called chargebacks). If you have a complaint that we cannot resolve directly, you can escalate it to the Department of Internal Affairs.

We may update these terms. If changes affect your rights significantly, we’ll notify you by email or via a message when you log in.

Data Collection and Use

We collect several types of information:

- Identity and contact details: Name, date of birth, address, email, phone number. Needed to open and verify your account. - Payment information: Bank or card details. Used only to process deposits and withdrawals through licensed payment providers. - Technical and usage data: IP address, device type, pages visited, game activity. Helps us detect fraud, ensure fair play, and improve site performance.

We process this data because it’s necessary to run our service legally, prevent crime, and meet our obligations under New Zealand law. We do not sell your data to third parties.

Your information may be shared with: – Payment processors – Identity verification services – Regulators, if required by law

We keep records for five years after your last activity, as required by anti-money laundering regulations.

Your Privacy Rights

You have the right to: – Access the personal data we hold about you – Correct inaccurate information – Request deletion, where permitted by law – Receive your data in a portable format – Object to certain types of processing

To exercise any of these rights, contact our privacy team at privacy@sirbetalot.nz. We’ll respond within 20 working days.

Cookies

Our site uses cookies: - Essential cookies: Required for the site to function (e.g., staying logged in). - Analytics cookies: Help us understand how visitors use the site. You can opt out. - Marketing cookies: Used for personalised ads. These are off by default and require your consent.

You can manage cookie preferences through the banner that appears on your first visit or by adjusting your browser settings.

Security

All data sent between your device and our servers is encrypted. Access to your information is limited to staff who need it for their role. Our systems undergo regular security reviews.

If you have questions about how we handle your data, email privacy@sirbetalot.nz.